Customer Support

Avoiding Direct Deposit Fees

When processing payroll, occasionally employees change banks or account numbers. Pay amounts may have been entered incorrectly, or pay dates may be wrong. Any of these errors can delay processing of your direct deposit.

We may charge a Direct Deposit Correction Fee (formerly known as a Special Handling Fee) if an error occurs that requires corrective action to meet your pay date.

These fees ARE NOT typical for an account on a regular basis. They are only charged when a corrective procedure is necessary to ensure that a received payroll file will be processed for the requested pay date. Most of the fees can be avoided with a regular review of your Transmission Verification Report.

Click here to download a PDF of all the correction fee definitions and costs.


ACH Leader

In business since 1991, NatPay remains a top leader in ACH & Document Distribution Solutions processing $145+ billion annually for 272,000+ ACH clients nationwide.

Insured & Audited

NatPay is insured through three major insurance carriers, and uses a third-party accounting firm to perform annual audits of its records.


NatPay is  HIPAA compliant, and a SSAE 18 (SOC 1) Type 2 examined organization for both ACH and Document Distribution Solutions.