Customer Support

Large Payrolls / Wire Funding

If either of the following two conditions apply, please plan to use one of the options outlined below.

  1. 1. A payroll exceeds $500,000.
  3. 2. A payroll includes one individual receiving more than $100,000.
  2. 1. Send a wire for the entire amount of the payroll.
  4. 2. Process the file in a 5-day time frame (See example below). If you choose this option, please contact NatPay's Customer Service Department to let them know.
5-Day Processing Time Frame

Monday Tuesday Wednesday Thursday Friday
Processor sends file to NatPay.

NatPay collects funds from employer's account.

Reserve Day.

Reserve Day.
NatPay sends collected funds to employees' accounts.
Collected funds deposited into employees' accounts.

If you have any questions, please contact customer service via our online form, by email at [email protected], or by calling 813-222-0333.


ACH Leader

In business since 1991, NatPay remains a top leader in ACH & Document Distribution Solutions processing $145+ billion annually for 272,000+ ACH clients nationwide.

Insured & Audited

NatPay is insured through three major insurance carriers, and uses a third-party accounting firm to perform annual audits of its records.


NatPay is  HIPAA compliant, and a SSAE 18 (SOC 1) Type 2 examined organization for both ACH and Document Distribution Solutions.